Description:
About the job
Make a Meaningful Impact: Join Our Team as an Accompaniment Manager
The Dublin Rape Crisis Centre (DRCC) is seeking a compassionate, organised, and experienced Accompaniment Manager to lead and coordinate essential services for survivors of sexual violence. This role plays a vital part in ensuring that those impacted by sexual violence receive informed, trauma-sensitive support throughout every step of their journey through the legal system.
Working closely with a team of dedicated staff and volunteers, the Accompaniment Manager will oversee four key service areas: Referrals, SATU (Sexual Assault Treatment Unit), Reporting, and Court Support.
This is a unique opportunity to be at the forefront of advocacy, care, and systemic support for survivors.
Key Responsibilities
1. Referrals and Legal Information Support
- Respond to service user enquiries regarding reporting sexual violence and court processes and procedures.
- Provide victims and their supporters with accurate, up-to-date information and support about navigating the criminal justice system.
- Offer telephone support through the National 24-Hour Helpline.
- Refer individuals to appropriate local Rape Crisis Centres and non-legal supports.
- Develop and maintain a centralised repository of legal FAQs for use across all RCCs.
2. SATU (Sexual Assault Treatment Unit) Co-ordination
- Manage the SATU on-call and follow-up rosters involving both DRCC staff and volunteers.
- Coordinate quarterly meetings with stakeholders including SATU clinical staff, Forensics Ireland, and An Garda Síochána.
- Represent DRCC at SATU conferences and deliver presentations to new SATU staff.
- Maintain clothing and supply inventories for SATU service delivery.
- Deliver induction talks for new volunteers entering SATU settings.
- Provide monthly supervision (face-to-face and virtual) and support for volunteers.
- Organise biannual volunteer training programmes in collaboration with DRCC education and accompaniment teams.
3. Reporting & Accompaniment Services
- Oversee the day-to-day operations of accompaniment services for survivors engaging with external agencies.
- Coordinate responses for accompaniment to Garda stations, courtrooms, and other settings.
- Ensure high-quality support is delivered by trained staff and volunteers.
4. Court Support Services
- Lead a team of trained DRCC staff when providing support and accompaniment to victim and survivors going through the court system.
- Manage accompaniment to various court settings including:
- Central Criminal Court
- Family Court
- Civil Courts
- Workplace Relations Commission (WRC)
- International Protection Office (IPO)
Person Specification
Essential:
- Proven management experience in a trauma-informed or advocacy-based service.
- Strong understanding of legal information related to sexual violence.
- Proven experience in managing departmental budgets and adhering to organisational procurement processes.
- Demonstrated understanding and experience of working with organisational KPIs.
- Experience in preparing funding applications and reporting to both statutory and donor funders.
- Demonstrated leadership in supervising staff and/or volunteers.
- Excellent interpersonal, communication, and organisational skills.
- Ability to manage multiple rosters and engage effectively.
- Experience in recruiting, supporting, supervising, and training staff within the Accompaniment Department.
- Experience in monitoring and collecting data for monthly payroll processing.
Desirable:
- Knowledge of the Irish legal system, especially relating to sexual offences.
- Working experience of the Irish Courts system.
- Experience delivering training or support in a voluntary sector setting.
- Relevant qualification in social care, psychology, advocacy, or related fields.