Account Executive

Description:

Do you feel passionate about customer experience? Are you seeking a sales career that allows you to work with the fastest growing SMB, mid-market and Fortune 500 leaders?Zendesk is the world’s leading Customer Support Platform, and we are growing our EMEA business incredibly fast on the back of the success and value our suite of products deliver for our customers. This is a great opportunity to join a team of incredibly daring and fun sales professionals who embody Zendesk’s outstanding culture. As an eSMB Customer Account Executive at Zendesk you will get the opportunity to earn your stripes by driving additional revenue, within active customer accounts, against a SaaS quota. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience, has excellent commercial acuity and offers polished presentation skills. You'll be single-handedly handling both inbound and outbound numbers of sales opportunities across a very large customer base.

Exceed activity, pipeline, and revenue goals on a monthly basis

• Become a guide on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers

• Respond to a large number of inbound leads and existing customers

• Continue to build a pipeline of new business, upsell, and cross-sell opportunities

• Support marketing activities including localisation, customer information, events and campaigns.

• Develop and manage relationships with accounts in your book of business

• Be the voice of the customer; understand their needs and make them champions

• Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.

• Proficiency in English and Polish or Russian

• Bachelor’s degree or equivalent work experience

• Excellent verbal and written communications skills

• Preferred experience in software/SaaS sales

• You enjoy closely partnering with others in the team

• An innovative attitude, you take initiative and track progress to share with your manager

• Outstanding organisational skills, with the ability to multi-task a high volume of opportunities at all times

• Ability to thrive in a fast-paced environment; you move quickly, think strategically and are superb at tactical execution.

• Quality leadership team dedicated to you, your development and your success.

• Hybrid or remote work model (WeWork Flex/All Access, Zendesk Hubs in Barcelona, Berlin, Dublin) with everything you need to be successful (MacBook, home office desk/chair allowance, Sales Navigator, Zoom etc).

• 2 weeks long ‘sales bootcamp’ to help you get up to speed on the industry, our business, our customers and our products. Most meaningfully, an opportunity to build connections.

• Ongoing weekly 1:1 Coaching Sessions and Team Trainings

• Individual Career Planning with your manager to prepare you for your next steps (in sales, marketing, ops, etc.)

• Professional development funding in addition to Zendesk led professional development programs built to accelerate your sales career.

• Opportunity to work in a fun, dynamic and exciting environment.

• Outstanding benefits such as health insurance, Paid time off, pension contribution, mental health, recharge Fridays (for 2022) and many more.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.