Administrative And Executive Support

Description:

About The Role
 

• Manage calls to the Knowledge Centre through the dedicated phone line and e-mails through the e mail address, seeking to understanding the issue so that the query can be correctly assigned and then entering these queries through the Clio system or redirecting the calls.
• Direct delivery of administration services to the KC team including but not limited to:
  • 3rd party case administration including logging cases received, escalating queries, managing correspondence between Executives and WRC/LC.
  • 1st level support for general queries from members and forward calls, as appropriate.
  • Respond to requests for documentation and web based information.
  • Process internal information requests.
  • Issue communications/segments to members as required.
  • Design and delivery of KC documentation, toolkits and reports.
  • Team diary management & travel arrangements.
  • Co-ordinate meeting arrangements - minutes and agendas
  • Raise Pos for KC purchases
• Administration of cases for members assigned to the Knowledge Centre through the Clio system and managing inward and outward correspondence to third parties.
• Managing the administration of the webinars and podcasts originating from the Knowledge Centre ensuring that these are restricted to members and that these members have access.
• Provide administrative support for events, in person and virtual, that are organised through the Knowledge Centre and wider ER Division.