Administrator

Description:

Role Purpose
 

• Provide an excellent level of service to patients and customers attending the clinic.
• Manage all communications in a respectful and courteous manner e.g face-to-face, phones, email, etc.
• Ensuring all patient information is entered accurately and computerized patient files are updated and secured accordingly
• Organise and book patient appointments & advise of costs in relation to the range of VHI Healthcare policies.
• Responsible for the smooth running of the Reception area and provide support to cross-functional team members
• Provide support to the Clinic Manager and carry out any other duties as outlined on an Ad-hoc basis
  
   

Education & Experience
 

• Experience in an administrative or customer facing role
• Demonstrated capability in a customer facing environment is essential
• Previous experience in a healthcare setting would be an advantage but is not essential
  
   

Skills And Abilities
 

• Patient and customer focused and demonstrating related skills
• Excellent communication skills
• Good IT Skills – MicroSoft Office
• Demonstrated alignment with Vhi Values