Ai Agentic Prompt Engineer

Description:

As an AI agentic Engineer on the End User Services team, you will help build the next wave of automation in Docusign's IT operations. This role is a unique blend of AI tinkering and foundational IT automation. Your primary focus will be designing, building, and continuously evaluating AI agents and automation workflows that make our internal IT operations faster, more reliable, and easier for our employees to use. You don't need to be a senior architect to succeed here. We are looking for a curious, builder-minded engineer who loves tweaking AI prompts, structuring agentic tools, and connecting enterprise platforms. We prioritize an “out-of-the-box (OOTB) first” approach - leveraging native platform capabilities in tools like ServiceNow - while stepping in to build custom integrations (like Python scripts or REST APIs) when needed. If you love experimenting with LLMs, making systems talk to each other, and solving puzzles, this is the role for you.

This position is an individual contributor role reporting to the Director, IT Operations.

Responsibility
 

• Design, structure, and refine AI prompts and agent/tool structures
• Drive continuous evaluations of these agents to tweak and improve their accuracy and performance over time
• Assist in developing and deploying agentic AI solutions that help autonomously resolve common IT tickets, triage requests, or guide users to resolutions
• Build and maintain integrations between core systems (ServiceNow, Okta, Slack, Zoom, Google Workspace) using native connectors, webhooks, and custom APIs
• Help the team decide when to use native platform workflows versus building custom scripted services (Python/PowerShell) to meet our goals
• Learn and apply "Zero Trust" principles, ensuring our automated actions use least-privilege access and are securely logged
• Work alongside a variety of teams, including Security, and EUS Engineering to map out user friction points and turn them into automated self-service solutions