Ansible Technical Support Engineer

Description:

What You Will Do
 

• Address and resolve customer issues regarding Red Hat Ansible Automation Platform and Red Hat Ansible Engine via the ticketing system
• Investigate and troubleshoot technical issues and provide solutions to problems to customers
• Work with customers to migrate, upgrade, and maintain Red Hat Ansible Automation Platform
• Contribute regularly to the global Red Hat knowledge management system
• Exceed customer expectations by providing outstanding customer experience
• Weekend shift (once in 2 months rotation)
   

What You Will Bring
 

• Experience as a technical support engineer
• Ability to set up replication scenarios for customer issues and ability to identify patterns and understand the broader context
• Troubleshooting and debugging skills, with a passion for problem solving and investigation
• Experience with cloud technologies, like Amazon Web Services (AWS), Google Compute Engine (GCE), EC2, Red Hat OpenStack Platform, Eucalyptus Cloud, Microsoft Azure, VMware, Linode, and Digital Ocean
• Outstanding written and verbal English communication skills