Application Support Consultant

Description:

As an Application Support Consultant, you will play a pivotal role in supporting customers across a variety of business modules, including Accounting, CRM, E-Commerce, and Supply Chain Management. You will be part of a collaborative Customer Success Office, helping customers achieve their goals with tailored ERP software solutions. If you thrive in a fast-paced environment and have a passion for creative problem-solving, this role is for you.

Key Responsibilities:

• Provide technical and operational support to a growing customer base.

• Respond to inquiries on system operations and troubleshoot issues effectively.

• Collaborate with internal teams to deliver optimal solutions for business challenges.

• Maintain clear documentation of issues and resolutions.

• Ensure excellent customer experiences by managing queries with empathy and professionalism.

Essential Requirements:

• A strong problem-solver with analytical skills and a proactive mindset.

• Excellent communication abilities, both written and verbal, to translate technical details into user-friendly information.

• Knowledge or experience in any of the following areas is advantageous:

Accounting, ERP, or Business Management Software systems.

• SQL scripting, databases (SQL Server, MySQL), and associated tools.

• REST API, EDI, and other integration technologies.

• Financial and management reporting.

• A relevant degree or equivalent experience in Computer Science, Accounting, or Business is preferred.