Description:
A leading Irish FinTech company are looking for an experienced Application/Technical Support Specialist who is passionate about solving complex software issues, and wants to join a DevOps environment. The right candidate will enjoy a fast-paced environment and providing high-quality service to customers.
Role and Responsibilities:
- Ensure customers receive the best quality service and support.
- Administer customer queries through the full life-cycle from call receipt to resolution.
- Liaise with related finance, sales & technical teams to ensure customer calls are progressed.
- Maintain regular communications with customers to keep them updated.
- Contribute to improving customer satisfaction by directly handling queries.
- Work with the development team to ensure resolution of software issues in a timely manner.
- Support deployments, rollbacks, application verification, testing and production tasks.
- Drive new initiatives based on best practice, customer feedback and personal observation.
- Ensure adherence to company policies at all times.
Skills and Qualifications:
- 4+ years of previous experience in a Technical Support role
- Experience solving complex software issues, or ERP queries
- Experience in a DevOps environment
- Experience defining metrics, SLI’s, SLO’s and using them for rollbacks and disaster recovery processes.
- Excellent communication skills
- Experience working with Microsoft Azure products e.g. Azure Monitor, Azure KQL, Azure Boards is a bonus