Application Support Specialist

Description:

A leading Irish FinTech company are looking for an experienced Application/Technical Support Specialist who is passionate about solving complex software issues, and wants to join a DevOps environment. The right candidate will enjoy a fast-paced environment and providing high-quality service to customers.

Role and Responsibilities:

• Ensure customers receive the best quality service and support.
• Administer customer queries through the full life-cycle from call receipt to resolution.
• Liaise with related finance, sales & technical teams to ensure customer calls are progressed.
• Maintain regular communications with customers to keep them updated.
• Contribute to improving customer satisfaction by directly handling queries.
• Work with the development team to ensure resolution of software issues in a timely manner.
• Support deployments, rollbacks, application verification, testing and production tasks.
• Drive new initiatives based on best practice, customer feedback and personal observation.
• Ensure adherence to company policies at all times.

Skills and Qualifications:

• 4+ years of previous experience in a Technical Support role
• Experience solving complex software issues, or ERP queries
• Experience in a DevOps environment
• Experience defining metrics, SLI’s, SLO’s and using them for rollbacks and disaster recovery processes.
• Excellent communication skills
• Experience working with Microsoft Azure products e.g. Azure Monitor, Azure KQL, Azure Boards is a bonus