Description:
We are looking for our next Applications Engineer as we accelerate our growth journey. The Applications Engineer position will be a customer facing position that will work closely with, and support, our OEM and end-user customers to solve their challenging & high-value problems through the application of our automation product lines.
The ideal teammate will promote our growth by becoming the product use-case expert for our customers and provide their technical expertise to both customers and our regional sales staff in sponsor of Design-In Win opportunities.
Your Responsibilities.
Own Our Customers' Automation Technical Experience and Become Their Trusted Advisor
- You will build strong relationships with your customers, gaining their confidence to become their trusted advisor for automation.
- You will significantly enhance your customers’ automation technical experience with Brooks Automation through face-to-face contact, supporting customer visits and Technical Review Meetings (TRMs). You will add value to your communication with our business units through your in-depth knowledge of the customer and their challenges.
Gather Intelligence
- You will grow a deep understanding of what our customers are doing, their applications, and markets, and how they add value to the Semiconductor industry.
- You will discover your customers challenging high value problems and contribute to their solution by proposing Brooks Automation products and producing detailed specification documents.
- You will share your insights, customers’ needs and roadmaps, with key stakeholders within the business. This will culminate in Brooks Automation winning new business.
Customer Design Reviews
- You will prepare and present design reviews to our customers, so they have a clear understanding of the technical scope that we provide.
Regional Engineering
- You will become an expert with our products’ use-cases, e.g., vacuum robots & wafer handling systems, atmospheric wafer handling systems, loadports, underlying motion controls & software, to provide pre-sales technical support to our customers and account teams.
- You will work objectively as a team member to quickly respond to customer needs, answering questions from customers about all aspects of our products.
- You will enhance your customers’ technical experience with rapid provision of local engineering capabilities.
Lead on-site evaluations, Develop and lead demonstrations to win opportunities, Lead First-Of-Kind integrations, Optimisation of Customers' Equipment Performance
- Lead product first-article integrations at customer sites as well as directly working on the products:
- Assist with Design & Verification Testing (DVT) and Acceptance Test (ATPs)
- Develop and deliver product feature and performance demonstrations to win opportunities
- Lead on-site product evaluations
- Optimize performance of customers’ equipment
- Assist business unit engineering teams with their customer escalations, using your knowledge of the customers use-case.
- Debug complex issues with the Field Service staff
- Attend & present at trade shows and seminars
- Expectation of spending significant amount of time at key customer sites
Your Qualifications.
- Bachelor’s degree in engineering, or equivalent experience.
- Minimum 5-years’ experience in a fast-paced customer-facing technical role.
- Experience with Mechatronic systems/robotic automation/semiconductor industry/machine tending automation/ semiconductor processes
- Experience in 2D CAD. Technical ability to read a 2D drawing, understand how it works, and electrical/mechanical skills
- Understanding of electronic components such as sensors, switches, relays, actuators, etc. Able to understand system-level wiring diagrams.
- Self-starter that is inquisitive, excellent problem-solving skills, and motivated by a challenge
- Fast learner, a great teammate, have a “can-do, no fear” mentality, and willing to roll up your sleeves to help a colleague or customer
- Helpful, patient and possesses the ability to relate to many types of people
- Able to work through problems systematically and document the findings
- Strong commitment to goals and team-first attitude
- Able to travel regionally and internationally as required. Able to enter the US.
- Valid passport and driving license
- Up to 60% plannable travel