B2b Uk Service Executive

Description:

We’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new challenges and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.
We have an exciting new opportunity to support Three UK’s B2B customers in a growing market. The successful applicants will have demonstrated excellent customer service in a previous role. They will listen to the business customers to ascertain their needs, working tirelessly to provide a stellar customer experience.
To be successful within this role you should be customer-focused, detail oriented, efficient, results driven and professional. We are looking for someone motivated, ambitious and tenacious. You’ll need to be happy keeping several plates spinning and be adaptable and resilient in a fast-paced workplace. In a team of like-minded individuals, your charm and friendly demeanour will keep customers happy. Bring us your character, warmth and attention to detail.
These roles support the UK market and therefore you will need to be available to work in line with UK national holidays.

• Deliver high levels of performance, customer service and offer a professional experience.
• Provide an effective and efficient service to our customers via agreed service levels.
• Own the customer experience, always looking at Three through the eyes of the customer.
• Take ownership of customer issues and use initiative when problem solving - make things happen.
• Responsible for customer satisfaction in Three this is measured using NPS score.
• Add Value to customers existing packages to ensue they have the best solutions for their needs & business.
• Contact Centre experience desirable.
• A self-starter who has a demonstrated capability and maturity to take ownership of their own development.
• Attention to detail and high work standards in support of accurate, flawless delivery.
• Able to manage high workloads & conflicting priorities.
• Strong administrative and reporting skills
• Excellent Interpersonal and communication skills - ability to communicate at all business levels.
• Strong problem-solving skills.
• Excellent organisation and time management skills.
• Experience in use of Salesforce desirable but not necessary.
• Hybrid working model, our employees will enjoy more flexibility working from home and our service centre in Limerick (rotation is one week from home, followed by one week in service centre)
• 25 days holidays plus 2.5 company days.
• Annual Leave buy or sell (buy or sell up to 5 days AL each year)
• Healthcare Insurance through our flexible benefits programme
• Life assurance, phone & laptop, subsidized canteen
• Access to learning & development tools such as LinkedIn Learning
• Free on-site parking available