Claims Handler

Description:

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You'll manage claims from first notification through to settlement, delivering excellent customer outcomes while ensuring claims are handled accurately, efficiently, and in line with company and regulatory standards.

Key responsibilities include:

• Managing motor or property claims throughout the full claims lifecycle
• Communicating with customers and stakeholders throughout the claims journey
• Reviewing documentation and policy coverage
• Assessing liability and making informed claims decisions
• Setting and managing reserves within authority levels
• Identifying potential fraud indicators and escalating where appropriate
• Maintaining accurate records and claims documentation
• Supporting continuous improvement initiatives and process enhancements

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About You

We're keen to speak with claims professionals who have:

• Approximately 18 months to 3+ years' claims experience
• Experience within motor claims, property claims, or a similar insurance claims environment
• Strong organisational and prioritisation skills
• A customer-focused approach
• Good judgement and decision-making ability
• Ambition to develop their career within a growing organisation