Clinical Systems Management

Description:

Full Job Description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for patients around the world.
Eli Lilly Cork, is made up of a talented diverse team of over 1,400 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.
Lilly offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.

Organization Overview:

Clinical Trial Foundations (CTF), as part of Clinical Design, Delivery and Analytics (CDDA), delivers innovative and reliable systems, processes, and information to enable clinical development and speed medicines to patients. The Clinical Systems Management senior associate will support systems used in the management of clinical trials. Working closely with colleagues in CDDA, Information & Digital Solutions (IDS), and other components of the R&D organization, the associate will help deliver the operational, compliance, and quality status of prioritized CDDA business system support. This role also assists with functional area business and IDS processes related to the development and lifecycle management of these systems, including data information & migration services.

Responsibilities:

• Maintain and grow a strong working knowledge of the various systems used across CDDA in clinical trials, primarily supporting the Telemedicine and Virtual Orchestration platforms (TeVO).
• Provide technical support for TeVO systems by;
  a. Developing and supporting processes to automate global user account administration
  b. Developing and supporting processes to automate metrics / dashboard related to clinical systems
• Provide technical knowledge and help with the coordination of all CDDA business system support, maintenance, and deployment activities.
• Provide as needed support for the timely installation of new releases and patches by providing technical expertise, associated training, and business process development
• Manage and resolve daily issues in a timely manner, track trends, collaborate on solutions and oversee resolutions for implementation, apply root cause analysis as needed.
• Continually seek and implement process improvements to reduce cycle time and decrease work effort
• Identify system risks and issues and raise concerns appropriately.
• Apply knowledge and experience to continuously improve functionality and efficiency.
• Partner across functions, geographies and vendor staff as needed.
• Understand and respond to customer feedback on systems.
• Maintain appropriate change control documentation.
• Support system testing as needed.
• Support internal audits and external inspections as needed.
• Develop and support user training as needed, including maintenance of job aids, FAQs, knowledge base, etc
• Support study execution and maintenance as applicable
• Complete data movement activities and associated quality checks.
• Develop and maintain metrics as needed