Description:
The role moves beyond traditional technical support by emphasizing proactive customer engagement, customized deployments, and infrastructure fine-tuning, paving the way for career growth into Professional Services Consulting F5's broader Services portfolio. Success in this position requires strong technical expertise in cloud environments, strong project leadership and the ability to operate with high autonomy in ambiguous, fast-paced environments.
Key Responsibilities: Cloud Deployment & Advisory
- Own end-to-end deployment activities, from planning and configuration to implementation, ensuring project-based delivery across AWS and Azure environments.
- Develop and maintain comprehensive deployment playbooks, serving as a blueprint for consistent and efficient implementations.
- Provide expert advisory services to clients, including best practices for infrastructure optimization, scaling, and fine-tuning post-deployment.
- Advise customers on the deployment of AI Security and security orchestration, ensuring low-latency performance for real-time AI applications.
- Collaborate closely with the Solution Engineering team to ensure a seamless transition from Proof of Concept (POC) to full-scale production deployment.
- Partner with customers to understand their unique requirements and ensure tailored solutions meet business objectives.
Customer Collaboration & Ownership
- Act as a key point of contact for customers during deployment projects, ensuring high levels of communication, satisfaction, and project alignment.
- Address customer feedback proactively by recommending and delivering enhancements to project implementations post-deployment.
- Conduct post-deployment 'Health Checks' to analyze GPU utilization, recommending instance rightsizing (e.g., A100 vs. H100) to balance inference speed with TCO (Total Cost of Ownership)
- Build trust and transparency with customers by offering actionable guidance that strengthens long-term relationships.
Technical Expertise
- Apply advanced technical knowledge of cloud platforms to design and implement cutting-edge solutions tailored to client environments.
- Maintain a deep understanding of F5’s products and services, harnessing their capabilities to solve customer business challenges.
- Collaborate with engineering and product development teams when necessary to ensure smooth integration and support continuity.
Process Optimization & Leadership
- Continuously evaluate deployment processes to improve efficiency, identify gaps, and enhance operational performance for our AI Security products.
- Mentor and guide junior team members, sharing expertise to elevate overall team capabilities.
- Take initiative to drive innovation within deployment projects, identifying opportunities for automation or enhanced orchestration.
Qualifications: Required Skills & Experience: Technical Expertise:
- Practical experience (3+ years) working with public cloud platforms (AWS, Azure), including cloud infrastructure setup, deployment, and optimization.
- Experience with LLM deployment patterns (RAG, fine-tuning) and an understanding of the security risks unique to generative AI.
- Experience with GPU/CPU sizing tradeoffs for performance and cost balance
- Proficiency in creating and managing technical documentation such as deployment playbooks or operational guides.
- Fluency in scripting tools and languages (e.g., Python, Bash) to automate deployment processes.