Collections Analyst

Description:

What you need to know:

In this Role you will:

• Operate a robust dunning cancellation procedure that aligns to the approved credit control policy for timely collection of premiums and ensure over-terms percentage does not exceed corporate standards
• Build and manage relationships with key Brokers to fast-track premium collections and unleash cash for reinvestment
• Enhance Customer/Broker/Distribution partners experiences with quality data reconciliations to reduce queries, customer pain points and turnaround times
• Identify and log details of overdue premiums for proposed cancellation and issue warning letters when approved
• Respond to inquiries raised by our Brokers/Clients with the expectation of professional and expedient handling
• Code and update comments on all over terms items on Live Ledger
• Collaborate with Shared services team on migrated processes including cash allocation and leverage their capabilities and expertise
• Engage with call-centre team to ensure prompt resolution of Direct-to-Consumer queries
• Support our Multi-National business in both money movement and collection management, Compliance with Premium Payment warranties on Reinsurance and Risk Managed policies
• Provide timely commentary and supporting analytics for items in scope for discussion for Credit Committee & other senior management forums
• Validate open items for Bad debt provision
• Identify root cause of issues and implement solutions that accelerate cash flows to the organisation. Emphasis on what is needed to improve collections performance to manage & reduce bad debt. Explore how current processes can be made more efficient
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  What we are looking for:

  • Previous Accounts/Insurance experience
  • Third level degree in Business or Accounting desirable
  • Enthusiastic and driven to deliver on business objectives and plans to tight deadlines
  • Excellent teamwork, communication, interpersonal and presentation skills
  • High level attention to detail, analytical and good organisational skills
  • Proficient in the use of MS Office suite products especially Excel (necessary) and Word
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