Communications & Governance Support

Description:

• The Support Team Member will play a pivotal role in advancing the US-based Web Product and Digital Optimization team’s communications and governance efforts. This position is responsible for managing the content calendar, supporting content creation, facilitating approvals, and ensuring timely delivery across Novartis channels. Additionally, the role will support the design, documentation, and communication of governance processes and operating models for web platforms, collaborating with cross-functional teams to drive best practices and compliance.
  
  This role will report directly into the Director, Customer Success & Bus Operations, Web & Digital Optimization.
  
  About The Role
  
  Major Accountabilities:
  
  Communications Support
   
  • Content Calendar Management: Own and update the team’s content calendar, ensuring alignment with strategic priorities and timely delivery of communications.
  • Content Creation & Delivery: Draft, edit, and prepare content (articles, infographics, presentations, newsletters, videos, etc.) for internal and external audiences, reflecting the team’s tone of voice and values.
  • Approval Coordination: Facilitate the content approval process, including running drafts through AI tone-of-voice filters, uploading to Teams/SharePoint, and coordinating feedback from leadership.
  • Channel Management: Deliver content through appropriate Novartis channels (SharePoint, Teams, email, newsletters, MAP portal, etc.), ensuring consistent messaging and branding.
  • Workshop & Event Support: Assist in the preparation and delivery of workshops, onboarding sessions, and team events, including logistics, materials, and communications.
  • Measurement & Reporting: Track engagement metrics (views, open rates, participation, feedback) and contribute to reporting on communications effectiveness.
     
  Governance & Operating Model Support
   
  • Process Documentation: Support the development and maintenance of governance frameworks for web development, including policies for site requests, content updates, compliance, and stakeholder engagement.
  • Operating Model Drafting: Assist in mapping workflows, decision-making structures, and escalation paths for web development teams.
  • Stakeholder Training & Communication: Prepare clear communications, presentations, and training materials to educate stakeholders on governance processes and operating models. Support workshops and onboarding sessions.
  • Collaboration: Work closely with product owners, IT, marketing, compliance, and business operations to ensure governance and operating models meet business needs and regulatory standards.
  • Continuous Improvement: Gather feedback, monitor process effectiveness, and support implementation of improvements to optimize efficiency and compliance.
  • Reporting: Help establish KPIs and reporting mechanisms to track adherence to governance processes and the performance of operating models.
     
  What You’ll Bring To The Role
   
  • Bachelor’s degree (minimum requirement) ideally with an advanced degree in science and /or business
  • Full professional proficiency in English with excellent verbal/written communication skills
  • Minimum 2 years in internal communication, product management, team operations, or similar roles; pharma/healthcare background preferred
  • Strong project management skills and a structured mindset
  • Able to communicate effectively with senior management, manage issues, resolve conflicts, and mitigate risks