Complaints Handler

Description:

We are currently seeking a French-speaking Complaints Management professional to support a growing regulatory function within a leading financial services organisation. The role is fully remote, and will require candidates to be based in the Republic of Ireland. This is a contract position.

This position is suited to individuals with strong regulatory expertise and a background in operational compliance, particularly within banking environments.

Key Responsibilities:

• Manage and respond to complaints in accordance with French regulatory and legal frameworks
• Interpret and apply relevant consumer protection laws, GDPR provisions, and financial services regulations
• Work closely with internal legal teams and, where necessary, liaise with external regulatory bodies
• Maintain structured, accurate documentation and case records in line with regulatory expectations
• Ensure the efficient use of CRM tools (Salesforce experience preferred); experience with Cebelian advantageous
• Contribute to the refinement of internal procedures and the continuous improvement of complaints handling processes

Requirements:

• Fluent in both French and English (written and spoken)
• Significant experience in complaints handling within a banking or financial services setting
• Strong analytical, communication, and documentation skills
• Confident working across legal, compliance, and operational teams