Concierge Security Engineer

Description:

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Cybersecurity Consultant / Concierge Security Engineer 2 to be part of making this happen.

Your Responsibilities
 

• Collaborate closely with senior cybersecurity engineers and contribute to real-world client projects.
• You are the customer's point of contact for inquiries regarding security incidents reported by our Security Operations Center (SOC) and, together with the team, you analyze structural weaknesses of the customer
• Help create technical reports and documentation to support customer environments.
• Troubleshoot security and technical issues with guidance from your team.
• Share basic security best practices with non-technical contacts.
• Build professional, trust-based relationships with customers.
• Analyze logs and events to identify patterns or potential threats.
• Continuously develop your skills through mentoring and hands-on experience.
   

Experience

Your Profile:
 

• 2–3 years of experience in cybersecurity or related IT fields.
• Familiarity with network security, cloud infrastructure, SaaS tools, and identity management.
• Exposure to risk and vulnerability management.
• Strong communication skills in both English – verbal and written.
• Analytical mindset and structured problem-solving approach.
• Comfortable working in a team and eager to grow professionally.