Content Review Associate

Description:

The Content Review Associate is responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or reviewing issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.

Job Description

• Investigate and resolve issues regarding content that is reported for account support and/ or safety, flag for action, and resolve within agreed upon turnaround times
• Respond to user inquiries
• Understand and remain up to date with client policies and guidelines, resolve inquiries according to defined policies and procedures
• Fulfil base productivity and quality requirements
• In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of maturity and resilience. We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.

Requirements

• Fluent in English and (Dutch OR German OR Kurdish OR Danish OR Norwegian OR Swedish)
• Customer service experience
• Strong attention to detail
• Enthusiastic and positive attitude
• Good knowledge of internet and associated technologies
• Experience in a professional work environment