Crm And Digital Innovation Specialist

 

Description:

Teagasc - the Agriculture and Food Development Authority - is the national body providing integrated research, advisory and training services to the agriculture and food industry and rural communities. Our vision is to be a globally recognised leader in developing innovative science-based solutions for the sustainable transformation of our land resources into products and services for the benefit of society. Our mission to be provide scientific leadership and support to Irish farmers and food companies in achieving a sustainable food system is underpinned by our recently launched organisational values of 'Respect, Excellence and Integrity'.

 

Job Objectives

The appointee will:

  • Lead CRM/CBM Development: Act as Business Product Owner for the CRM/CBM systems, creating a long-term vision, translating business needs into technical requirements, and leading ongoing delivery.
  • Project Management: Manage CRM system development projects, engaging proactively with ICT, CRM teams, vendors, regional super-users, and advisory staff to deliver high-quality solutions on time and to specification.
  • Enhance Client Service: Equip Advisors with integrated digital tools to streamline client engagement, billing, service delivery, and information management — improving client experience and internal efficiency.
  • Digital Innovation Leadership: Seek out, evaluate, and champion new digital tools and innovations (e.g., Microsoft 365 applications, AI, client portals) that can enhance service delivery, impact tracking, and operational performance.
  • Cross-functional Collaboration: Work with Heads of Departments, Specialists, Operations, and Administration teams to scope business requirements, shape KPI frameworks, and define impact evaluation processes.
  • Client Data Strategy: Lead initiatives to segment, profile, and analyse client data for targeted services and campaigns, and develop metrics to evaluate advisory service impact.
  • Stakeholder Engagement: Facilitate workshops, consultations, and surveys to capture evolving user needs, ensuring that system development is agile, user-centred, and impact-driven.
  • Governance and Compliance: Ensure that CRM/CBM systems meet business, legal, and quality standards, including GDPR compliance and public service obligations.
  • Training and Support: Lead the CRM/CBM Helpdesk function, including user support, escalation management, training resource development (guides, videos), and system communications.
  • Vendor Management: Define clear deliverables with vendors and actively manage external partners to achieve high-quality system outputs.
  • Programme Innovation: Contribute to broader ICT and advisory innovation initiatives, working groups, and committees; actively participate in KT HOD meetings and in-service training initiatives.
  • Continuous Improvement: Implement an agile product development model; refine system features through continuous feedback loops with users.
  • Assist Teagasc in meeting the commitments of the Quality Customer Service Charter and GDPR.
  • To maintain responsibility for own development and updating through active participation in PMDS
  • To assist management and administrative staff in achieving good governance and risk management through co-operation and adherence to administrative procedures and practices
  • Fully co-operate with the provisions made for ensuring the health, safety and welfare of oneself, fellow staff and non-Teagasc staff and co-operate with management in enabling Teagasc to comply with legal obligations. This includes full compliance with the responsibilities outlined in the Safety Statement.
  • Any other duties as may be assigned from time to time.

* This job specification is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive. It will be revised from time to time with the post holder.

 

Skills Requirement

Qualifications

  • A Level 8 Degree (as recognised on the National Framework of Qualifications or equivalent), in Agricultural Science, Business, ICT or related discipline.
  • Candidates must hold a valid, full, clean Irish, EU/EEA or International driving licence (permit) to enable legally driving in Ireland.

Desirable

  • A relevant post graduate degree, qualification in Project Management, Computer Science, or Information Systems.
  • CRM system experience (especially MS Dynamics 365).

Knowledge/Skills

  • Experience gathering functional requirements through user workshops, user stories, and scenarios.
  • Strong project management and/or team coordination and project documentation and delivery experience.
  • Excellent communication, influencing, and stakeholder engagement skills.
  • Strong analytical and problem-solving ability.
  • Leadership and change management experience.
  • Proficiency with Microsoft Office and familiarity with CRM tools.

Desirable

  • Client and vendor relationship management.
  • Knowledge of data management, analytics tools (e.g., Power BI, Power Apps).
  • Agile project management experience (ideally with Product Owner exposure).

Organization Teagasc
Industry Management
Occupational Category CRM and Digital Innovation Specialist
Job Location Carlow,Ireland
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2025-10-03 11:36 am
Expires on 2025-11-17