Description:
Based in Limerick, the successful candidate will be responsible for maintaining and developing client relationships both internally & externally. The role entails supporting clients and team members in the products and services that we manage to ensure that we provide a superior level of service to our ever increasing client base. The successful candidate will have responsibility for a large client or multiple smaller clients with the aim of exceeding our client expectations for all custody queries.
This is an excellent opportunity for an experienced professional to join a dynamic team who are committed to providing excellent client service to our network of clients.
The Key Responsibilities Of The Role Include
- Ownership of Custody Relationship for assigned clients.
- Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors and consultants.
- Track service & delivery results against project plans and Service Level Delivery.
- Monitor service delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback.
- Provide appropriate escalation of service & delivery and other relevant issues / opportunities to Relationship Managers, Client Service Managers, Internal Stakeholders.
- Assist team at all opportunities with the goal of delivering proactive, unparalleled service to clients.
- Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
- Create and foster an inclusive environment where all partner interact with trust, respect and a shared sense of purpose and collective impact
Skills/ Qualifications
The successful candidate will benefit from having:
- Experience within Fund Services (preferably Custody)
- Comprehensive knowledge of the securities industry, its products and instruments.
- Excellent interpersonal skills including ability to persuade and influence change / best practice.
- Ability to communicate with partners and clients at all levels.
- Ability to foster an inclusive environment within team.
- Ability to learn and share client strategy, products, and industry initiatives
- Proven ability to improve service delivery, increase efficiency, effectiveness and overall productivity.