Customer Advisor

Description:

Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This steadfast focus on the customer is underpinned by our commitment to delivering a differentiated customer experience through the development of a series of service and channel enhancements. With the customer experience underpinning everything we do, it is essential we hire talent that recognises its importance.

In this role, you will;

This role is key to contributing to the team's success by meeting with customers to explore their current and future financial needs - with particular attention on the following products - personal loans, credit cards, overdrafts, savings and investments, mortgages (e.g. FTB), insurance, business current account.

The focus of this position is on providing outstanding customer experience, completing high quality financial needs review meetings, and fulfilling those products and services through the prescribed channel (Direct, in branch, etc.). Also, this role plays a key role in supporting the business development activities in the team (e.g. supporting event management, securing customer meetings, proactive customer calls, etc.).

What will make you stand out?

• Provide quality service to customers in each interaction
• Actively migrate transactions to appropriate self-service, on line and B365 delivery channels
• Play a meaningful role in ensuring that the Bank is the top tier provider in the local market
• Ensure familiarity with bank's sales process
• Proactive recognition and referral of new business and sales via Sales Excellence
• Actively pursue cross sales of the Bank and Group products to meet weekly activity
• Provide team support on an ongoing basis
• Keep up to date on credit policy and manage regulatory, operational and administrative procedures!
• Maintain CPD requirements per regulatory obligations
• Ensure compliance with all regulatory requirements in all customer interactions
• Maintain high standards in lending while achieving credit growth