Customer Care Administrator

Description:

Reporting to the Customer Care Manager, The Customer Care Administrator receives incoming orders from external sources and ensuring the orders are processed and dispatched in a timely fashion.

Shift Pattern: 5 days over 7, 8am - 5pm

Main Duties & Responsibilities

• Receiving incoming calls and emails from customers &relevant processing
• Ensuring that orders are accurate and communicated effectively to the relevant department
• Ensuring deadlines of order processing are met
• Printing of invoices
• Reporting
• Document Management
• Cover for annual leave and sick leave for the relevant departments
• General administration duties
• General ad hoc duties

Person Specification

• Strong IT skills including Word & Excel
• Excellent planning and organisational skills.
• Must have access to own transport
• Excellent communication skills
• Excellent customer service skills & interaction
• Team work
• Ability to work on own initiative
• Time Management

This role will be based in Keelings, St. Margaret’s – it is necessary to have your own transport (on-site parking provided)