Customer Care Specialist

Description:

Kerry EMEA is the leader in Taste & Nutrition for the Global Food, Beverage & Pharmaceutical Industries. We supply over 15,000 food, food ingredients and flavour products to customers in more than 140 countries worldwide. Kerry prides itself on continuous innovation, technological creativity and business excellence in every area of the business, striving to enhance leadership positions in our markets.

An experienced, passionate and professional individual, with the ability to operate in a dynamic environment.

The Customer Care Specialist acts as the key contact between the customer and the company and will be responsive to customer's requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximise the customer experience.

We value courage, ownership, inclusiveness, open-mindedness and an enterprising spirit through success.

Key responsibilities

• Maintain professional, timely and effective communication with our customers
• Responsible for all aspects of account administration, account queries and commercial support
• Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness
• Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / Manager
• Develop and maintain strong relationships with all customers by effectively managing customer accounts
• Maintain up-to-date knowledge of products, customers, processes, and suppliers
• Build strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customer
• Support the gathering of information to assist the implementation of improvements
• Remain fully flexible to meet business requirements and demands

Qualifications and skills

Third level qualification
Fluent English

• Excellent communication and interpersonal skills
• The ability to integrate and work effectively with others in a changing environment
• High level of attention to detail and strong organisational, analytical, problem solving and administrative skills
• A team player
• A strong desire for continuous learning and a desire to grow professionally