Description:
We’re looking for a User Engagement Associate SMB who can help us nurture and grow our SMB & e-commerce user (customer) base. You will have the opportunity to build and maintain relationships with our users and ultimately ensure they continue to realize the value of our products through contract growth and renewal.
Come join our awesome team and be part of a passionate group that’s creating something special within our user base.
Responsibilities
- Customer Growth: Take the lead in driving account growth, focusing on expanding our ever-growing SMB user base. Take ownership of their post-purchase journey, from adoption to expansion. Actively seek new opportunities from the existing customer base.
- Relationship Building: Get to know our users as thoroughly as possible. From onboarding onwards, be the first point of contact. Develop and nurture strong, long-lasting relationships—plant seeds for future opportunities. You're the bridge between user needs and our solutions!
- Relationship Management: Stay ahead in all user interactions. Organize onboarding sessions, craft impactful recap emails, or find ways to build new relationships.
- Collaboration: Work closely with our Product Sales and Success teams to ensure a seamless user experience from the first touchpoint. Work with our Product team to provide feedback, explore, and deliver solutions. Work with our Marketing team to build user advocacy.
- Learning and Educating: Use your knowledge to make our users successful. Embrace opportunities for continuous learning and growth.
Qualifications
- 1+years of experience in customer success, account management, or sales function.
- Knowledge of Power BI and/or Salesforce is a plus.
- Passionate about providing users with a positive experience.
- Ability to prioritize tasks in a fast-paced environment without compromising the quality of work.
- Excellent active listening skills, written communication skills, and the ability to effectively present written and verbal information to users and prospects via phone and email.
- Ability to problem solve and propose solutions using data to drive decisions.
- Self-motivated and results-oriented, with the ability to work independently and as part of a team.
- This role does not require any travel.