Customer Operations Team Member

Description:

This is an exciting and challenging opportunity to work in a dynamic and customer focused team at a very interesting time in the evolution of the Electric Ireland Business. The successful candidate will gain value experience of our Billing processes serving all Electric Ireland Electricity and Gas customers.

Key Responsibilities
 

• Billing of customer accounts ensuring accurate and timely issue of invoices to customers.
• Support in the delivery of Team KPI’s, providing reporting, analysis as required.
• Managing the registration of customer accounts in Electric Ireland database.
• Maintaining the integrity of the customer database.
• Work with team to identify and implement Continuous Customer Improvement business process
• Driving ongoing process efficiency & customer service improvement.
• Provide excellence in customer service delivery, supporting the prompt resolution of customer
   

Experience And Qualifications
 

• Minimum of 1 year work experience in the energy, financial, or other business sector where above knowledge and experience has been gained.
• A high level of commitment and flexibility.
• Proven ability to work as part of a team.
• Good organisational and planning skills.
• Ability to work to deadlines in a busy office environment.
• Experience in MS Office packages in particular Excel.