Description:
Our client is a well-established supplier of equine related products based in Louth/North Dublin. They are looking for an experienced customer sales & service associate to deliver and excellent customer experience that will successfully increase sales and profitability of their products, their brands and drive sustainable, recurring, multi-year growth in their B2B channel.
What's on offer:
- Competitive salary commensurate with role and experience.
- Hybrid working.
- Flexitime.
- 25 days basic annual leave.
- Company pension scheme.
- Healthcare.
- Health screening.
- Maternity, paternity, and adoptive leave.
- Learning, education, and training support.
- Discount on Horseware Ireland products.
- Charity volunteer day.
The ideal candidate will need the following:
- Minimum of 2 - 3 years' experience in a high performing customer service environment.
- Preferably experience dealing with online B2C queries.
- Microsoft Office Suite experience.
- Strong communication skills (verbally and written) with an excellent telephone manner.
- Excellent organisational and time management skills with the ability to multitask when priority tasks change due to the business needs.
- A high degree of attention to detail.
- Experience with a CRM system preferred.
- Positive, open, can-do attitude and demeanour.
- Possess the ability to thrive under pressure and seek solutions when issues arise.
- Fluent English is essential.
Duties & Responsibilities:
- Manage all aspects of retailer accounts and key accounts efficiently and effectively while following company processes.
- Support team members to attain department and company goals.
- Work closely with the regional account manager to ensure best customer experience.
- Respond promptly and efficiently to customer inquiries via phone, CRM and email, while ensuring a consistent and high level of service.
- Handle all product and price related queries in an efficient and timely manner.
- Identify the opportunity for improvements in processes.
- Responsible for driving sales and growth with existing accounts through upselling and cross selling.
- Liaise with Credit Control and Warehouse partners on transactions and shipments.
- Deal with our delivery partners on missing, misplaced, or delayed orders.
- Nurture retailer relationship to ensure they are on-brand and are capitalising on all resources available: training, download site and trade sites.
- Participate in training and professional development and put new skills to immediate and meaningful use.
- Be an expert in current information about services and products available for customers within the brand portfolio.