Customer Service Coordinator

Description:

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.

Teleflex is the home of Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.

At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

Position Summary

To manage the day-to-day Customer Service activities including process of orders.

Principal Responsibilities
 

• Call handling
• Query and complaint management.
• Liaison with warehouse / monitor delivery performance
• Backorder management.
• Sales support.
• Liaison with Accounts Receivable.
• Price management and control.
• Customer master data maintenance.
• Recall support
• Ensure customer orders are processed on time and accurately.
• Ensure customer calls are handled in a timely and professional manner.
• Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional
  
   

manner.
 

• Provide product availability, stock information and delivery information to customers and sales in an accurate and timely manner.
• Ensure all returns, credits and debits are processed on time and in line with existing procedures.
• Support pricing queries and the invoicing process as needed
  
   

Education / Experience Requirements
 

• Fluency in English is required
• 2-3 years Customer Service experience
• Relevant 3rd level qualification
• High level of accuracy
• Strong attention to detail
• Good computer skills; knowledge of Microsoft Office tools and SAP an advantage
• Excellent communication skills
• Professional telephone manner
• Strong service orientation
• Ability to build strong relationships with customers and internal colleagues
• Self-Starter / ‘Can Do’ approach
• Time management & organisational skills
• Goal orientated