Customer Service Representative

Description:

Are you customer orientated, enthusiastic, have great communication skills and want to work in a warm, friendly and diverse environment?

As a Customer Service Representative, you will provide service support to customers in the financial services sector of a global bank via email and telephone. As CSR you have a high level of communication and interpersonal skills to answer questions, resolve issues, queries, and task in a timely and efficient manner.

Main Duties:

• Provide information on Pension Payment and Payment Methods.
• Provide Information and Advice to our Customers.
• Resolve all Queries.
• Answer all Questions on International Payments.
   

Required Skills:

• Excellent Knowledge of Microsoft Office.
• Fluent in Spanish and English.
• Completion of Diploma, a Degree Course in Banking, Accounting or Business Studies or relevant certificate highly desirable.
• Ability to thrive in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Have a proactive to self-development and progression.
• An ability to prioritise tasks and work to strict deadlines and effectively manage time.
• Possess Excellent attention to details.
• Ability to deliver high standards of quality.
• Have a logical approach to problem solving.