Customer Service Representative

Description:

What you’ll be doing:

• You will work in a target driven environment and be rewarded with our unique PBS performance bonus structure scheme on a monthly basis for excellent performance to include call quality, customer satisfaction and customer experience etc.
• Receive and handle telephone queries
• Act as the first point of contact for customers on all service related enquiries.
• Establish and maintain effective relationships with customers over the phone.
• Provide a professional service by processing queries efficiently in a timely manner.
• Research and build customer’s interest in the services of our motor and home insurance products available.
• Handle customer complaints and deal with them in an efficient and professional manner.
• Gather and record accurate client details on our internal systems.
• Assist with the client onboarding process gathering all accurate data that we require.
• Comply with Risk and Compliance frameworks, policies and procedures associated with the role.
• Liase with internal teams to ensure queries are being dealt with efficiently.
• Represent the company and the OUTsurance brand.

Your skillset and experience:

• Passionate about delivering excellent customer service
• Impressive communication skills.
• Proficient computer literacy.
• Sales experience desired but not essential as we have a strong learning and development culture
• APA exams desired but not essential (must be willing to work towards achieving exams if not already qualified)