Customer Service Team Lead

Description:

Working with an exciting global company who are actively looking to recruit a Japanese Customer Service Team Lead to join their expanding team. Looking for a highly professional who will lead team members that loves guiding customers to success and understanding their users’ needs, and wants to offer the best solutions.

Excellent salary and benefits on office.

As a Customer Care Team Lead You Will

• Mentor, advise, and lead your team members in their journey to best support their users.
• Set expectations of team performance based on feedback and transparency, while achieving their collective and individual goals.
• Lead by example, handling customer escalations with creative problem solving.
• Contribute to the growth of their department by interviewing potential team members in their hiring process.
• Influence the way they support their users and improve it to make sure their users’ experience is the best possible.
• Participate in global and cross company projects to improve their products and optimize theirr users’ experience.
• See the big picture while navigating their matrix system, helping the team to prioritize tasks and projects.