Customer Success Executive

Description:

Your primary focus will be providing a 6* experience as a digital concierge to our customers, but you will also act as a technical PA to our internal sales and customer success teams. 

This role is instrumental in assisting the Sales and Customer Success Team with their bandwidth and providing best in class technical support. We need you to take ownership of the support function, wowing our customers, so you gain their trust and become their first point of contact.  

Ensure new business inquiries are quickly responded to, scheduling meetings / demos / conference calls, screen share demos, train customers, and customer support via email / phone and take ownership of project set-up.

What You’ll Need to Excel in this Role

• Diploma in business administration or management 
• A minimum of 3 years recent experience in a customer success position, supporting a software product
• Experience in an SME / start-up environment strongly preferred
• Excellent English verbal and written communication skills
• Attention to detail and the ability to prioritize tasks
• A critical thinking mindset - we need someone who can think on their feet and come up with solutions, not continuously ask their team for the answer
• Great attitude and excellent teamwork skills
• A collect and confident demeanour to respond to customers and manage their expectations
• Driven to adapt and respond in a fast-paced environment, take ownership of projects, and willingness to jump in and help your team as needed 
• Available to work later shifts (2.00 pm - 10.00 pm) on occasion (typically one day per week) as we build our team in North America