Customer Support Agent

Description:

Our client is one of Ireland’s leading comparison and switching websites and every year they help tens of thousands of customers to switch and save money on their household bills.

They are looking for a skilled Customer Support Agent to join their team to help provide the best-in-class service to their clients and solve the needs of a wide range of users.

Key Responsibilities:

• Provide prompt and helpful responses to customer inquiries via phone, chat, and email.
• Communicate with suppliers for the smooth processing of customer orders.
• Efficiently process customer orders over the phone.
• Collaborate with the team for a seamless customer experience.
• Review performance metrics with your manager to identify strengths and areas for development.

Skills/Experience Needed:

• 1-2 years in customer support.
• Willingness to learn about energy and broadband.
• Adapts well to KPI-monitored environments, maintaining high service standards. Embraces feedback for continuous improvement, ensuring the delivery of exceptional service.