Customer Support Engineer

 

Description:


We are looking for a brilliant CUSTOMER SUPPORT ENGINEER based close to Dublin, Ireland. Applicants should possess a relevant level 7/8 degree qualification and experience. We will consider new graduates provided they demonstrate a strong hands-on aptitude and a desire to succeed.

Responsibilities

Major Responsibilities include:
 

  • Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer site
  • Representing the company to the customer and accountability for customer satisfaction with service
  • Coordinating actions with customers to minimize down time.
  • Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
  • Interface with technical support, head quarter engineering and manufacturing engineering on maintenance procedures and equipment reliability
  • Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer site
  • Representing the company to the customer and accountability for customer satisfaction with service
  • Coordinating actions with customers to minimize down time.
  • Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
  • Interface with technical support, head quarter engineering and manufacturing engineering on maintenance procedures and equipment reliability

     

Qualifications

Essential soft and technical skills:
 

  • Good practical skills on electronic, electrical, pneumatic, Optical, fine mechanical assemblies.
  • Ability to read and work with engineering drawings, schematics and technical manuals
  • Excellent analytical problem-solving skills
  • Good presentation and communication skills
  • Good English level (both written and spoken)
  • Level 7/8 Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent
  • An internship or a short working experience in the semiconductor industry is a plus
  • Availability for limited travel to other European sites on an exceptional basis.
  • Availability for extensive training periods in USA /Asia
  • Proficiency on MS office tools

Organization KLA
Industry Engineering
Occupational Category Customer Support Engineer
Job Location Dublin,Ireland
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2025-08-18 10:33 am
Expires on 2025-11-21