Description:
We are looking for a brilliant CUSTOMER SUPPORT ENGINEER based close to Dublin, Ireland. Applicants should possess a relevant level 7/8 degree qualification and experience. We will consider new graduates provided they demonstrate a strong hands-on aptitude and a desire to succeed.
Responsibilities
Major Responsibilities include:
- Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer site
- Representing the company to the customer and accountability for customer satisfaction with service
- Coordinating actions with customers to minimize down time.
- Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
- Interface with technical support, head quarter engineering and manufacturing engineering on maintenance procedures and equipment reliability
- Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer site
- Representing the company to the customer and accountability for customer satisfaction with service
- Coordinating actions with customers to minimize down time.
- Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
- Interface with technical support, head quarter engineering and manufacturing engineering on maintenance procedures and equipment reliability
Qualifications
Essential soft and technical skills:
- Good practical skills on electronic, electrical, pneumatic, Optical, fine mechanical assemblies.
- Ability to read and work with engineering drawings, schematics and technical manuals
- Excellent analytical problem-solving skills
- Good presentation and communication skills
- Good English level (both written and spoken)
- Level 7/8 Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent
- An internship or a short working experience in the semiconductor industry is a plus
- Availability for limited travel to other European sites on an exceptional basis.
- Availability for extensive training periods in USA /Asia
- Proficiency on MS office tools