Customer Support Engineer

Description:

We are looking for a brilliant CUSTOMER SUPPORT ENGINEER based close to Dublin, Ireland. Applicants should possess a relevant level 7/8 degree qualification and experience. We will consider new graduates provided they demonstrate a strong hands-on aptitude and a desire to succeed.

Responsibilities

Major Responsibilities include:
 

• Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer site
• Representing the company to the customer and accountability for customer satisfaction with service
• Coordinating actions with customers to minimize down time.
• Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
• Interface with technical support, head quarter engineering and manufacturing engineering on maintenance procedures and equipment reliability
• Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer site
• Representing the company to the customer and accountability for customer satisfaction with service
• Coordinating actions with customers to minimize down time.
• Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
• Interface with technical support, head quarter engineering and manufacturing engineering on maintenance procedures and equipment reliability
  
   

Qualifications

Essential soft and technical skills:
 

• Good practical skills on electronic, electrical, pneumatic, Optical, fine mechanical assemblies.
• Ability to read and work with engineering drawings, schematics and technical manuals
• Excellent analytical problem-solving skills
• Good presentation and communication skills
• Good English level (both written and spoken)
• Level 7/8 Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent
• An internship or a short working experience in the semiconductor industry is a plus
• Availability for limited travel to other European sites on an exceptional basis.
• Availability for extensive training periods in USA /Asia
• Proficiency on MS office tools