Customer Support Representative

Description:

Efficiently answering and following up on all customer inquiries that come in via phone, email, and chat
Verification of product support and monitoring customer service portals to triage tickets accordingly
Collaborate with renewals and licensing teams to ensure customers have the most up-to-date product licensing which includes order processing
Working with new customers to ensure all accounts are correctly initiated and required content is available for easy access
Providing highly effective, efficient, and professional support to every OpenText customer who is looking for timely and quality resolutions
Utilization of attention to detail while maintaining customer database