Customer Support Representative

Description:

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.

By joining us, you’ll have the opportunity to help and support players in games enjoyed by millions of people around the world.

The schedule is part-time — Tuesday to Saturday, from 9:00 p.m. to 1:00 a.m. (Ireland time).

Tasks

• Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
• Engaging with a global player base, offering technical advice and assistance
• Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
• Using your research skills to come up with solutions and enhance our support services

Requirements

• Experience in customer support
• Excellent communication skills in English, both verbal and written
• A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
• Experience playing mobile games is preferred