Description:
Greenhouse is hiring our first Customer Trainer based in Dublin, Ireland to join our established Customer Education team, which already includes a regionally-based Learning Experience Designer. As the first Trainer in the region, you’ll deliver engaging learning experiences that empower our customers to transform their hiring, while playing a pivotal role in expanding our Customer Education impact throughout international markets in EMEA & APAC
You’ll partner closely with our Learning Experience Designer and colleagues across regions to address the unique needs of our international customers.
Who you are:
- A confident facilitator who excels in front of diverse audiences and delivers engaging, high-impact learning experiences.
- A resourceful self-starter who is committed to delivering a consistent customer experience globally, while thoughtfully adapting content and delivery approaches to meet the distinct needs of local audiences.
- A collaborative communicator who builds strong partnerships with both internal teams and customers.
- Someone attuned to cultural nuance and committed to adapting content for non US markets.
What you’ll do:
- Lead high-energy, virtual product training sessions that captivate and empower large audiences. Your clarity and enthusiasm will make complex concepts click.
- Build beautifully crafted training materials—think storyboards, slide decks, and multimedia assets—that bring our product to life in both live and on-demand formats.
- Produce dynamic, on-demand video content that helps thousands of users across our international regions learn on their terms—anytime, anywhere.
- Design training experiences tailored to diverse international markets, weaving in local languages, workflows, legal frameworks (like GDPR and regional labor laws), and cultural nuances.
- Work closely with Product, Customer Success, and Support teams to solve real customer challenges, boost product adoption, and continuously raise the bar for learning.
- Occasionally hit the road to deliver live training at conferences and regional events—bringing face-to-face energy to the learning experience.