Description:
Our client is a leading global provider of digital technology and customer experience services. With a strong focus on innovation and transformation, they support top enterprises across various industries in driving operational excellence and business growth.
Desktop Support:
- Deliver prompt and efficient technical support to end-users for various hardware and software issues.
- Diagnose and address issues associated with laptops, printers, and other peripherals.
- Install, set up, and manage operating systems, applications, and software updates.
- Help users with account setup, password resets, and other account-related problems.
- Develop and keep documentation of technical procedures and solutions.
Hardware Inventory Management:
- Maintain accurate records of hardware inventory, including laptops, monitors, and other peripherals.
- Track hardware assets throughout their lifecycle, from procurement to disposal.
- Conduct regular audits of hardware inventory to ensure accuracy and identify discrepancies.
- Manage the procurement and deployment of new hardware.
IT Store/depos:
- Oversee day-to-day IT store/depos operations, manage inventory, replenish stock, and provide colleague support services.
- Assist colleagues in choosing IT equipment and accessories based on our hardware standards.
- Offer guidance and recommendations for hardware and software solutions.
Executive Support:
- Provide dedicated technical support to executive-level staff, including troubleshooting, issue resolution, and proactive maintenance.
- Prioritize executive requests and ensure timely and efficient service delivery.
- Maintain confidentiality and discretion when handling sensitive information.
Qualifications:
- Bachelor's degree in Computer Science or a related field is required.
- A minimum of 5 years of experience in desktop support or a similar role is necessary.
- Strong knowledge of Windows and macOS operating systems is essential.
- Proficiency in troubleshooting hardware and software issues is required.
- Excellent communication and interpersonal skills are a must.
- Ability to work independently and as part of a team is necessary.