Desktop Support Engineer

Description:

Our client is a leading global provider of digital technology and customer experience services. With a strong focus on innovation and transformation, they support top enterprises across various industries in driving operational excellence and business growth.

Desktop Support:

• Deliver prompt and efficient technical support to end-users for various hardware and software issues.
• Diagnose and address issues associated with laptops, printers, and other peripherals.
• Install, set up, and manage operating systems, applications, and software updates.
• Help users with account setup, password resets, and other account-related problems.
• Develop and keep documentation of technical procedures and solutions.

Hardware Inventory Management:

• Maintain accurate records of hardware inventory, including laptops, monitors, and other peripherals.
• Track hardware assets throughout their lifecycle, from procurement to disposal.
• Conduct regular audits of hardware inventory to ensure accuracy and identify discrepancies.
• Manage the procurement and deployment of new hardware.

IT Store/depos:

• Oversee day-to-day IT store/depos operations, manage inventory, replenish stock, and provide colleague support services.
• Assist colleagues in choosing IT equipment and accessories based on our hardware standards.
• Offer guidance and recommendations for hardware and software solutions.

Executive Support:

• Provide dedicated technical support to executive-level staff, including troubleshooting, issue resolution, and proactive maintenance.
• Prioritize executive requests and ensure timely and efficient service delivery.
• Maintain confidentiality and discretion when handling sensitive information.

Qualifications:

• Bachelor's degree in Computer Science or a related field is required.
• A minimum of 5 years of experience in desktop support or a similar role is necessary.
• Strong knowledge of Windows and macOS operating systems is essential.
• Proficiency in troubleshooting hardware and software issues is required.
• Excellent communication and interpersonal skills are a must.
• Ability to work independently and as part of a team is necessary.