Eap Counsellor

Description:

Workplace Options has exciting opportunities for EAP Counsellors to join our counselling team in Ireland. These would be hybrid or fully-remote depending on your proximity to our Dublin office (office in Clonskeagh, Dublin). Our counselling department provides counselling services on a global scale including telephonic support, structured telephonic counselling and applicable resource referral.

Responsibilities:

• Provide telephonic counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
• Adhere to the ethical, therapeutic and legal standards, which govern service delivery, as well as policies, procedures and laws, which apply to the organization and country, as appropriate.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Maintain clear clinical and task-oriented documentation in case management system.
• Possess genuine listening skills and can provide short-term clinical interventions such as CBT, Motivational Interviewing and solution-focused techniques.
• Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.
• Develop clear and concise treatment plans for clients with various session models.
• Assess clients thoroughly to ensure short-term counselling appropriate.
• Follow-through with additional tasks as identified by the clinical management team.
• Passionate about providing support to clients from anywhere in the world.
• Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
• Competent in using our various methods of contact – telephone, video, email, text and live chat.

Qualifications/Requirements:

• Minimum of a diploma in Counselling.
• Accredited or working towards accreditation.
• Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
• Training in crisis intervention and supporting high risk clients beneficial.