Description:
At Lely, you'll join a mission-driven team shaping the future of farming through innovation. You'll make a real difference to farmers’ lives, helping them improve productivity, animal welfare, and work satisfaction.
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Qualifications & Experience
- Bachelor’s degree (or equivalent) in Agriculture or a related discipline.
- Background in dairy farming, animal husbandry, or agricultural technology.
- Knowledge of automated milking and/or feeding systems is an advantage.
- Experience in customer support or advisory roles in agriculture is preferred.
The Role
🐄 Supporting Farmers
- Train farmers on using Lely software and robotics for milking and feeding.
- Help them integrate automation smoothly into daily farm routines.
- Offer advice on health, productivity, and system performance.
- Provides before and after starting up guidance.
- Checks the settings in the farm management software before, during and after the start up period and advises on desired settings and reports.
🔧 Optimizing Performance
- Use farm data to spot improvement areas and recommend practical solutions.
- Encourage the use of Lely’s FMS service packages to enhance results.
- Work with farmers to set goals—and help them achieve them.
🤝 Building Relationships
- Be a trusted advisor and point of contact for farmers long after installation.
- Offer coaching and regular check-ins to ensure they feel confident and supported.
- Work closely with our Sales, Service, and Project teams to deliver excellent customer experience.
- Facilitate on-farm discussion groups with customers.
- Collaborate with fellow FMS Advisors to share knowledge, support each other, and deliver consistent, high-quality service.
Skills & Competencies
- Strong communication and interpersonal skills.
- Ability to train and support others in using new technology.
- Problem-solving mindset with a customer-focused approach.
- Collaborative team player.