Description:
The ideal candidate would have experience in cloud infrastructure including endpoint management, Networking, Server Administration, Azure, and Office 365 as well as a solid understanding of on-premise technology including networking. This role would require a service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work.
Nostra has offices in Dublin, Cork, Galway and Belfast.
Responsibilities:
- Manage the IT Support queue.
- Provide on-site IT support to customers within the assigned local area.
- Take ownership of IT issues and work with the team (and SMEs across the business as required), to resolve these issues.
- Document processes and procedures to increase the efficiency of the service desk team.
- Support M365 environment and perform server and laptop setups and repairs.
- Install, configure and maintain user software and communications equipment.
- Manage and communicate with third party vendor.
- Provide support on client sites as per business requirements.
Qualifications and Personal Skills:
- Full valid Irish driver’s licence.
- Relevant experience in IT Support or Service.
- Office 365 Administration.
- Knowledge of Active Directory and Server Administration.
- Excellent organizational and interpersonal skills.
- Excellent customer service skills.
- Self-motivated with an ability to work in teams.
- Be enthusiastic, ambitious, and keen to learn new skills with a positive attitude.
- Able to prioritise and execute tasks in a high-pressure environment.
- Industry standard certifications (Microsoft, Cisco & CompTIA).