Description:
The successful candidate will be a self-starter who can work independently, taking ownership of tasks from initiation through completion with minimal supervision.
What You Will Do
- The ideal candidate will be responsible for the following:
- Conducting complaints trend and root cause analysis to identify and reduce recurring complaint themes
- Performing quality assurance reviews and providing timely feedback to leadership to ensure customer complaints are handled in accordance with Rippling’s Complaints Handling policies and procedures
- Preparing draft reports for management review and governance forums
- Delivering training to Complaints Handling personnel, as required
- Contributing to the development and continuous enhancement of complaints handling processes and procedures, identifying opportunities for improvement
- Partnering with internal stakeholders to drive continuous improvement across products, services, and operational processes.
- This role requires meticulous attention to detail, analytical and effective communication skills.
What You Will Have
- Prior experience working within a regulated complaints environment, with a strong understanding of applicable regulatory requirements and their practical interpretation and implementation is highly desirable
- Previous experience in payroll & tax, or financial service related roles is a plus
- Strong investigative and analytical capabilities, including the ability to perform effective root cause analysis
- Excellent stakeholder management and communication skills
- Exceptional attention to detail, with the ability to manage multiple priorities simultaneously
- Proven ability to work both independently and collaboratively within a fast-paced environment
Education
- A degree in a related field such as Business, Law, or a related discipline is preferred, but not essential.