Field Service Engineer

Description:

As a Draeger Field Service Engineer you will ensure service assistance & operational requirements as directed by geographically, by product line, by task, etc. delivering the highest level of customer satisfaction and achievement of the service operations goals & targets.

As a Draeger Field Service Engineer you will assist all Regional Service Managers, Team Leaders, Senior Engineers, or others such as Project Managers, Account Managers with duties and tasks as required to improve service performance and delivery of required projects & services across Draeger’s products.

Tasks And Responsibilities
 

• Performs scheduled maintenance visits and corrective repairs as directed.
• Performs warranty repairs as directed.
• Performs installation and commissioning activities as directed.
• Performs technical corrective actions as directed.
• Feedback quality situation and issues from field to the Service Management
  
   

Team via regular meetings within local team.
 

• Tracks installed base accuracy and reports variances to Service Support Team.
• Provides support to sales for replacement / special sales programs.
• Provides support to sales and marketing for congresses, exhibitions, demos, workshops etc.
• Provides support to Lifecycle sales to develop contracts and assist in achievement of lifecycle business goals.
• Maintains company assets & tools in accordance with company guidelines.
  
   

Shared Responsibilities

All employees have a responsibility:
 

• to comply with the Business Information Centre (BIC) and minimise any impact on the environment whilst carrying out their duties.
• To ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
• To embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results