Description:
The ideal candidate will be responsible for installing, repairing and maintaining desktop/laptop, point of sale equipment and peripherals, printers, monitors, entertainment systems etc.
- Perform hardware break-fix services on PCs, laptops, network printers, and servers, etc.
- Perform IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes,and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Handle software installation/support/upgrades.
- Perform deskside support services installing and troubleshooting hardware, software, and network related issues.
- Perform basic LAN and internetworking related activities.
- Respond/update/close calls from National Dispatch/Call Management Center.
- Perform warranty service calls both commercial and residential clients.
- Perform other types of service calls from our Dispatch/Call Center as required
- Certify/upgrade skillset as required when new customers or technology is introduced.