Description:
The remote-based Field Application Specialist will be responsible for offering overall product expertise, application knowledge, and technical support along each step of the customer process for the Fluid Management Technology products. The main mission is to ensure the successful application, implementation, qualification, and use of our products by supporting sales for product positioning and demonstration and customers for application development work, initial startup, training, and troubleshooting.
What You Will Accomplish Together With Us
- Collaborate with the account management team for customer discussions on existing products through product presentations, demonstrations, demos and trials, and application studies
- Collaborate with account management in the customer process, URS analysis, and technical response, and lead customer evaluations to help position products in line with the application requirements. Strategize with assigned Account Managers to generate value-adding activities according to customer and business needs.
- Be responsible for the assigned product line to support sales target achievement in the defined territory
- Support regional marketing initiatives
- Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
- Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
- Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
- Report on competitors' products and feedback information to the application specialist management and products management
- Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
- Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
- Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports
- Ability to lift 35+ pounds
What Will Convince Us
- Bachelor's degree in biological/life sciences and/or engineering
- 3+ Years biopharmaceutical industry experience
- Multi-task and prioritize activities accordingly
- Self-motivated; team player
- Excellent communication and presentation skills
- Ability to effectively interface with product / project / division management
We Value
- Bioprocess development knowledge, from bench top to commercial manufacturing.
- Proficiency in Windows-based software packages including Word, Excel, PowerPoint, and Outlook, Statistics
- Identification with our core values: Sustainability, Openness, Enjoyment