Description:
You are a dynamic and innovative problem-solver who thrives in complex, fast-paced environments. You have a strong analytical mindset while still keeping focus on the bigger picture. You have a background managing SDLC processes while keeping a customer-first mentality. You have a passion for AI and scaling innovation. You excel at transforming ambiguity into clarity and have hands on experience driving projects/programs end to end.
What You’ll Do
- Work seamlessly with software engineers, product managers, product designers, and customers, to deliver intelligent systems that address mission-critical challenges using AI
- Collaborate directly with customers to co-innovate AI solutions tailored to their needs, acting as the first point of contact or escalation
- Develop trusted relationships with key internal and external technology leaders and stakeholders to drive focus on the strategic build objectives and optimize build delivery - this includes supporting and holding resources accountable for their responsibilities within the build
- Drive large scale, cross-functional, high visibility AI software development builds on condensed timelines
- Organize complex, ambiguous problems into prioritized milestones, deliverables, and success criteria for your builds, translating business objectives into execution strategy (tactical and strategic)
- Anticipate and remove obstacles that slow down or prevent builds from delivering on objectives, especially on the AI/ML deployment front
- Help manage risks, dependencies and escalate impediments, as well as releases and navigating AI release requirements
- Drive process improvements and create documentation to promote best practices using automation to replace repeatable, operational tasks
- Coordinate day to day activities required to deliver a great solution on time, as well as create transparency through reports, dashboards, and status updates
- Seek to continuously grow by proactively seeking and embracing constructive feedback, as well as provide feedback to colleagues to encourage an open and collaborative culture
Qualifications
- 10+ years of project/program management experience in mid/large size software development companies
- A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations
- Prior work delivering AI or intelligent workflow solutions at scale, with proven success in deploying AI solutions that delivered tangible customer impact
- Familiarity with AI governance, compliance, and enterprise security practices
- This role includes occasional travel