Front Office Associate

 

Description:

Join our team and enjoy the many benefits of working with us, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

JOB REQUIREMENTS:

  • Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
  • 1 year of experience as a Hotel Front Desk Clerk Preferred
  • Experience in all aspects of customer service and people management
  • Strong working knowledge of accounting practices and principles
  • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Able to effectively communicate both verbally and in writing
  • High level of proficiency with Microsoft and Maestro software packages

DUTIES:

  • To provide a warm, welcoming and friendly environment
  • Responsible for checking guests in and out of the Hotel.
  • Luggage assistance
  • Issues room keys, pamphlets, discount cards, etc.
  • Answers various questions from guests and arranges transportation for guests.
  • Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
  • Book telephone reservations
  • Computes bills, collects payment and makes change for guests.
  • Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
  • Print updated in-house, arrival, departure, and room status reports every two hours
  • Check all unresolved departures.
  • Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
  • Write all wake-up call requests on specified form and enter on switchboard.
  • Complete welcome calls.
  • Clean and tidy front desk area.
  • Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
  • As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • Provide information to staff and/or clients about special activities.
  • Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

  • Excellent customer relations.
  • Must have time-management skills.
  • Adaptable to change and be able to handle multiple priorities under pressure.
  • Eager and focused to exceed guest expectations.

Organization Sandman Hotel Group
Industry Hotels / Restaurant
Occupational Category Front Office Associate
Job Location Dublin,Ireland
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2021-10-21 2:00 am
Expires on 2021-12-05