Description:
We are a family-owned vibrant multi-award winning, design-led 4-star destination hotel with an eclectic vibe and a strong sense of fun with spectacular unrivalled views of Cork City.
- 107 Guestrooms and 26 Self-Catering Apartments
- Cameo Cinema
- Motion Health Club with 20m indoor Swimming Pool and Gym
- Bellevue Spa
- Panorama Bistro and heated outdoor Botanical Terrace
- The Gallery Meeting & Banqueting Suite
- Victorian Gardens & Woodlands
- Car-parking, Wi-Fi, and Press Reader
We are now looking for a Front Office Manager to join the team!
- Ensure a high standard of service and attention to detail within your department.
- Ensuring that all front office team members are complying with company standards. Implement a training matrix to ensure the above.
- Actively promote and upsell all of the hotel’s facilities across all departments.
- Deal with customer feedback in an efficient and professional manner.
- To assist in the recruitment and selection of team members.
- To appraise all team members in accordance with the agreed appraisal procedure.
- Ensure and promote a high standard of personal hygiene and grooming standards.
- Maximize staff productivity by cultivating a culture of cooperation and camaraderie within the department.
- Establish and maintain a good working relationship with other members of staff and Management.
- Ensure that all training records are maintained and updated.
- Carry out effective recruitment of employees within the Hotel, controlling labor costs to budget.
- Create and promote an upselling program.
- Work closely in conjunction with budgeted targets, parameters and with the revenue manager to ensure all revenue is correctly recorded.
- Ensure floats are correct and all cash/ credit card handling is carried out correctly and in line with company cash handling procedures.
- Oversee daily cash lodgements and revenue figures.
- Manage and control all open PM/ House accounts.
- Achieve agreed on a budget for the department.
- Ensure expenditure is controlled at all levels.
- Attend weekly HOD meetings.
- Play an active role in the local community, developing the public relations of the Hotel.