Functional Consultant

Description:

Key Responsibilities:

• Conduct workshops and requirements-gathering sessions with stakeholders.
• Analyse and translate business needs into functional specifications and system design documents.
• Configure and customise Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service).
• Collaborate with technical teams to ensure accurate implementation.
• Perform data analysis, mapping, and support integration/migration processes.
• Create and maintain documentation (process models, use cases, user stories).
• Assist in test planning, system testing, and user acceptance testing (UAT).
• Deliver end-user training and provide post-implementation support.
• Stay updated on D365 CE features and industry best practices.

Required Skills & Experience:

• Bachelor's degree in Business, IT, Computer Science, or related field.
• 4+ years of experience in a similar role with Dynamics 365 CE.
• Strong knowledge of D365 CE modules and Power Platform.
• Experience with business process mapping and functional documentation.
• Excellent communication and stakeholder management skills.
• Ability to work in cross-functional teams and manage multiple priorities.