Description:
The General Manager of SCS Support will be responsible for establishing, developing, and leading our dedicated maintenance division. This role combines strategic leadership with hands-on customer engagement to ensure we deliver a world-class post-project completion service to our clients.
You will have the opportunity to build and lead a support team, while taking primary responsibility for sales, renewals and revenue growth.
Driving a culture of service excellence while ensuring smooth delivery of aftersales support across our customer base.
Key Responsibilities
- Own the revenue targets and P&L for maintenance/aftersales, build and execute a growth plan across ROI, UK, Spain & New markets.
- Lead the development and growth of the SCS Support and maintenance department.
- Build, manage, and mentor a high-performing customer support team.
- Develop processes and standards to ensure consistent, high-quality aftersales service.
- Serve as a key customer contact, ensuring strong relationships and a “customer-first” approach.
- Work closely with internal teams (engineering, projects, telemetry and sales) to align support with customer needs.
- Track and report on departmental performance, ensuring continuous improvement.
- Stay up to date with emerging technologies in BEMS/EPMS and incorporate best practices.
Qualifications & Experience
- Basic understanding of building services, preferably including BEMS/EPMS systems.
- A general knowledge of the systems we deploy: Tridium, Trend, Allen Bradley, Siemens, Cylon, Automated Logic.
- Strong leadership and organisational skills with proven ability to build and manage teams.
- Demonstrated customer-focused mindset, with a passion for going above and beyond to meet client needs.
- Excellent communication, presentational & interpersonal skills.
- Experience in service operations, aftersales management, or technical support would be an advantage.
- Registered to work in Ireland immediately.