Integration Engineer

Description:

 We are currently seeking an Integration Engineer to join our Global Professional Services organisation - the successful candidate will be part of the Inside Sales Integration Team as the first point of contact for web developers who are integrating any of the PayPal website payments solutions into e-commerce websites and other applications. The Inside Sales Integration Engineer maintains a specific focus on the last mile of the sales process and provides technical integration services including code-level support to Merchants or their developers which have been acquired through the Inside Sales pipeline, and to existing Merchants in the Customer Success portfolio. They are responsible for the initial integration of the right PayPal product for the website, app or software, and will work with newly acquired merchants to ensure that they are fully aware of product and service features to ensure optimal integration of PayPal into their websites. The position is designed to provide a smooth transition from the sales acquisition process and for converting the integration to a transactional and live state. The successful candidate will have excellent web development experience, with a strong understanding of associated trends and technologies. A passion for internet-based business concepts and an inquisitive and analytical nature will help drive the candidate to be best-in-class at supporting PayPal merchant customers by acquiring an in-depth understanding of PayPal products and e-commerce in general. Candidates should be able to demonstrate their web development skills through a portfolio of work, utilizing third-party platforms (e.g., PrestaShop, Magento, WooCommerce etc.) as well as strong custom programming using common web technologies (e.g., JavaScript, PHP/MySQL, Java etc.). Experience working with PayPal or other payment APIs is desired, and knowledge and understanding of RESTful APIs are essential. Candidates should have excellent customer services skills, coupled with great communication (both written and verbal) Fluency in at least one of the following languages is essential: Polish / Greek / Czech / Ukrainian

Job Description:

Primary Job Responsibilities

• Act as the primary technical point of contact for the merchant for all implementation-related activities throughout the integration lifecycle. Be customer-facing as the technical lead and drive technical conversations that result in the delivery of the project. Run technical presentations, facilitate demos and provide sample integrations that support the sales process.
• Demonstrate a clear understanding of the merchant’s product, process, and technical requirements of payment processing across all channels - and the ability to match these with existing PayPal solutions.
• Facilitate setting up of test accounts, provide technical development support, and guide the merchant through testing, validation, certification pre-launch activities and post-sales performance.
• Work in collaboration with a core project team across all phases of the sales cycle; pre-sale with the commercial/sales manager, customer success manager, and post-sale with the technical account manager. Work with a wider cross-functional team of internal PayPal business partners (legal, compliance, privacy, risk, operations etc.) that lead to the timely delivery of a partner solution integration.
• Ensure the merchant implements optimal integration strategies and techniques with high quality, utilizing PayPal’s defined best practices. Review in-depth technical information including sample code, white papers, FAQs, and snippets for distribution to PayPal partners.
• Advise management and appropriate groups on support issues impacting customer satisfaction and recommend appropriate actions. Be the “Voice of the Customer” and relay constructive feedback to core Product, Engineering, and other internal groups on ease of use and new functionality.

Job Requirements:

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Proficiency in Web fundamentals (HTML, CSS, JavaScript, RESTful API, Frameworks, etc.)
• Expertise in at least one of the server-side languages (PHP, Python, .Net, Node.js, etc.) and ability to read/understand others.
• Exposure to some of the server and database technologies (Apache, Nginx, ISS, MySQL, Oracle, PostgreSQL, MongoDB, etc.)
• Good English written and verbal for business communication.
• Ability to influence, persuade and successfully interact with all levels of client and internal organizations.
• The ideal candidate is a motivated self-starter, self-learner, proactive and customer-focused, and a leader who is passionate about creating delightful experiences for our partners.